What should you do when you stopped working?

  1. Apply right after the day you stopped working. Do not wait for your Record of Employment (ROE). Application secures your benefit commencement week. ROE is a supporting document for processing office only. (What if I receive severance package?)
  2. Your first payment will not be paid immediately because of the 28 days processing time. Therefore, plan yourself financially ahead for at least 1 month.
  3. Start completing your E.I. weekly report once you received your Access Code letter mail from Service Canada.
  4. Register your Service Canada information account (My Service Canada Account) to keep track of the processing update.
  5. Call E.I. call centre if no update after 28 days from the day you apply. There phone number is 1-800-206-7218, press “0”, if line is too busy, press “1” to refresh.

You may find other interesting topics such as:

What is the latest E.I. claim processing wait time?

How much E.I. will I receive?

Working part-time while receiving E.I.?


 E.I. Premiums

Each year CRA provides the maximum insurable earnings and rate for an employer to calculate the amount of E.I. to deduct from employees. Employers have to deduct E.I. premiums from insurable earnings paid to employees and pay 1.4 times the amount of the employee’s premiums in addition.

E.I. Premiums for 2017 Update!

Maximum annual insurable earnings: $51,300 as of Jan 1, 2017

Premium rate: $1.63 per $100 premium rate  QC: $1.27

Maximum annual employee premium: $836.19 as of Jan 1, 2017 – QC: $651.51

Maximum annual employer premium: $1,170.67 as of Jan 1, 2017 – QC: $912.11

Maximum E.I. weekly benefits: $543/week as of Jan 1, 2017

Maximum E.I. benefit weeks: up to 45 weeks

Self-employed people: Annual earnings required to qualify for special benefits as of Jan 1, 2017: $6,888

*New increase applies to claim established effective Jan 1, 2017 only.

The annual maximum insurable earnings apply to each job the employee holds with different employers (different business numbers). If an employee leaves one employer during the year to start work with another employer, the new employer also has to deduct E.I. premiums without taking into account what the previous employer paid. This is the case even if the employee has paid the maximum premium amount during the previous employment.


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of E.I. funds. A ROE must be issued even if the employee has no intention of filing a claim for E.I. benefits.

Service Canada E.I. call centre telephone number

If you have any question about your claim, you are to call E.I. call centre at 1-800-206-7218 and press “0” to speak to service agent. If line is too busy, you may press “1” to refresh and press “0” again. No need to hang-up and redial.

Question? We can help!

“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general E.I. inquiries. We will respond to you within 24 hours for your E.I. question. We do not have access to E.I. claim, please DO NOT disclose your Social Insurance Number


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Important notice: Email response provided by UnemploymentCanada.ca experts are solely for consultational purposes. It does not reflect the actual decision from  benefits officer of Government of Canada. UnemploymentCanada.ca is not responsible for any disqualification for visitor’s E.I. benefit due to information provided by UnemploymentCanada.ca, changes to E.I. legislation or personal mistake by claimant. UnemploymentCanada.ca will not solicit any service or product to visitors and will never ask for your social insurance number. *By sending the inquiry form, you have also given us permission to store your email in our database.