EI Question? We can help!

“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 3 business days.

UnemploymentCanada.ca is not affiliated with Service Canada.

We do not have access to your EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.

Our blogsite provides general information on EI only.


How to request a replacement copy of ROE from the government —
Hand written ROE If you are an employee who has submitted a copy of hand written ROE (serial number E123456789)
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2018 Easter Monday EI payment delay —
Due to 2018  Easter weekend, Federal Government Employment Insurance office will be closed on Friday March 30th and Monday April
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Converting EI sickness benefits to regular benefits
Converting from sickness to regular EI Once you are recovered from your illness and ready to start looking for work,
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Is EI payment deposited weekly or bi-weekly? —
EI payment is issued out every 2 weeks after you have completed your online EI report. In the situation where
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Will company pension or CPP/OAS affect my EI benefits? —
What constitute an earning? Pension income resulting from any employment constitutes earnings for benefit purposes. These include: Employer pension plans,
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Delayed EI application —
If you have delayed your EI application (applied beyond the 3 weeks grace period from the day you stopped working),
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What if I made a mistake in my EI report? —
Mistake in EI reporting Don’t worry if you have made a mistake in your EI report. All you need to
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2018 Tax Return – EI T4E Statement from Service Canada
Every beginning of the year, Service Canada will issue your previous calendar year’s T4E for your EI benefits paid up
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Can I take vacation while on EI?
Can I travel within or outside Canada while on EI? Yes you can! Unlike many rumors out there that says
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