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How do I get paid?

EI payment is issued every 2 weeks after you have completed your online EI report and the direct deposit comes within 2 business days. In the situation where you were asked to complete a manual report, you will only get your payment after the paper report is received and processed at the designated EI processing office.

Click here to read the most common reason why you have not received your payment. 

Keep in mind that EI will only pay out when you have completed your online or paper report. So, the idea is like you have to complete your homework in order to get your grades. Once the online report is completed, it will take about 2 business days for the payment to be deposited in your bank (if you have used the direct deposit option). If not, you will have to wait for Canada Post to deliver your government cheque to your address and it may take up to a week to receive.

How do I setup direct deposit?

If you would like to have your money direct deposit, you have to add your bank account through your My Service Canada Account.

How to properly complete your EI report?

EI does not pay your 2 weeks in advance. Your bi-weekly EI benefits payment is to cover for your past 2 weeks of job search activities. If you have worked during that past 2 weeks, you must declare your gross earning in your report (total worked hours x your hourly wage). Your EI benefits will be less due to the earning deduction. Later when you received your actual salary, you don’t have to declare anymore because you have done so already.

* * * IMPORTANT * * * Please note that you must ensure your EI report is answered according to what the reporting system is expecting. For example, if you are staying home waiting for your employer to call you back to work, you must answer “yes” tot he availability question. If you answered “no” the reporting system will pause your EI report and ask you to call EI call centre to clear the report. You will not be paid until the report is cleared by EI call centre agent.