Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on the Canadian Employment Insurance program. For unemployed people to better understand their rights on EI and provide helpful resources for them to succeed during their career transition.

Please be advised that this site is not a government website.
It is created to provide general pension information only.

EI topics

Common reasons why you have not received your EI payments and processing delay

Here are some of the most common reasons why people do not receive their EI payments. You have reached the end of your claim entitlement weeks, which means you have received all the benefits weeks you were entitled to. You may verify this information by login into your My Service Canada Account. If you still... ...

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How to renew / re-activate my EI claim —

Renewing an EI claim The claim renewal process is the same procedure as when you apply your first EI application online. There is no option for you to choose if you want to re-activate your EI claim. You will have to complete the exact same online questionnaire, the only difference this time is that you... ...

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Is EI payment deposited weekly or bi-weekly?

How does EI payment schedule works? Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). EI does not pay your 2 weeks in advance. Your bi-weekly EI benefits... ...

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2022 Civic Holiday EI payment delay

Due to the provincial Civic Day holiday on Monday, August 1st, 2022, all EI claimants (regular or special) living in the provinces of ON, AB, BC, SK, NB, and Nunavut may experience a delay of one or two business days in receiving their Employment Insurance cheque or direct deposit. EI claimants living in other provinces... ...

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How to easily speak to EI call centre agent

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 A way to quickly reach to a call centre agent is through the following steps: Once you called in and listened to the system message, press 1 for English or 2 for French. You will hear a general EI message (female voice). Wait until the... ...

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Working part-time while on EI or Maternity —

Earning while on EI rule Yes, you are allowed to work while on EI. To calculate the deduction against your weekly benefits, the EI office will ask in your report to declare your total hours and gross amount earned for the specific EI week. There is no such thing as maximum allowable hours you can... ...

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How to pay back EI overpayment?

Overpayments and repayments   For various reasons, you may need to make a repayment of a debt owed to the Government of Canada. The Canada Revenue Agency (CRA) is responsible for the collection of debts for the following programs: Defaulted Canada Student Loans (CSL) Employment Insurance (EI) overpayments and penalties Training Allowances Payment System (TAPS)... ...

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How to appeal my EI decision?

EI Reconsideration Process If you disagree with EI processing’s decision on your claim, you may file a reconsideration request. Below are the most common reason for filing a reconsideration. EI benefits have been refused EI benefits received are to be repaid a warning letter has been given and/or a penalty has been imposed Employers and/or... ...

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Employment Insurance Online Reporting

Employment Insurance Internet Reporting Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). In the situation where you were asked to complete a manual report, you will only... ...

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How to appeal EI overpayment?

If you disagree with an EI overpayment, you may complete the Request for Reconsideration form to appeal the overpayment amount only. You have within 30 days from the day you received your decision letter to launch your appeal. If you do not agree with your appeal decision, you make file your re-appeal to the Social... ...

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How to upload a documents for EI claim?

Uploading through MSCA You may upload supporting document(s) for your EI application through My Service Canada Account (MSCA). But first, you have to make sure you have an active MSCA account. If it is your first time registering the online account, you must make sure you have access to Verified.Me with participating financial institutions or... ...

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Ukraine immigration measures – Financial assistance to newcomers

Ukraine immigration measures: Financial assistance The federal government is offering financial assistance to help newly arrived Ukrainian families who are in Canada under the Canada-Ukraine authorization for emergency travel (CUAET). The assistance is a one-time, non-taxable benefit. It’s to take care of your basic needs while you get settled in Canada. Apply online   Who... ...

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EI overpayment

What you should know In order to protect the Employment Insurance Fund, we are responsible for ensuring that EI benefits are only paid to eligible individuals. This responsibility is shared by all workers, employers and the Government of Canada. EI applications for which benefits have been paid or have become payable are reviewed regularly. These... ...

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Release of digital Canadian citizenship certificate

The Government of Canada will start implementing the digital version of the Canadian Citizenship Certificate starting June 27, 2022. The e-certificate is a valid proof of Canadian citizenship. If you have participated in the pilot project and have received an e-certificate, you can  download, save and print the e-certificate  use it to access services and benefits the... ...

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2022 Canada Day holiday EI payment delay

Due to Canada Day holiday on Friday, July 1st, 2022, all EI claimants (regular or special) may experience a delay of one or two business days in receiving their Employment Insurance direct deposit. Service Canada Employment Insurance office will be closed on Friday July 1st. Please ensure to plan yourself accordingly.   ...

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EI Premiums for 2022
(New increase applies to claim established effective Jan 1, 2022 only)

Maximum annual insurable earnings: $60,300 as of Jan 1, 2022

Maximum EI weekly benefits: $638 per week as of Jan 1, 2022


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!


“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.