Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on Canadian Employment Insurance program. To unemployed people to better understand their rights on EI and provide helpful resource for them to succeed during their career transition.

UnemploymentCanada.ca is not affiliated with Service Canada, therefore we do not have access to your personal claim information.

New! EI topics

2021 holidays EI early reporting and payment schedule

Early Reporting for the week of December 12 to 25th. If you have a reporting period ending December 25, 2021, you can submit your report early. This helps ensure that you receive your payments on time during the December 2021 to January 2022 winter holiday season. If you live in Ontario, in the Western provinces or in... ...

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How to appeal my EI decision?

EI Reconsideration Process If you disagree with EI processing’s decision on your claim, you may file a reconsideration request. Below are the most common reason for filing a reconsideration. EI benefits have been refused EI benefits received are to be repaid a warning letter has been given and/or a penalty has been imposed Employers and/or... ...

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How to easily speak to EI call centre agent —

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 A way to quickly reach to a call centre agent is through the following steps: Once you called in and listened to the system message, press 1 for English or 2 for French.  You will hear a general EI message (female voice). Wait until the... ...

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Studying / Going to school while on EI

It is not a problem receiving EI benefits while studying as long as you have demonstrated the following: You must show that you are unemployed, able and willing to work and actively looking for suitable work. You must show, without a doubt, that taking a course is not an obstacle to your active job search... ...

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Starting a business while on EI

If you are thinking about starting a business or take on a self-employment work while on EI, there will be a determination that the claimant is considered self-employed, then the claimant’s share of all income from that self-employment/business is considered to be earnings Footnote5 , and may affect benefits payable. That is whether or not those earnings... ...

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What if I made a mistake in my EI report? —

Mistake in EI reporting Don’t worry if you have made a mistake in your EI report. All you need to do is to call EI call centre to let the Service Canada agent know where you have made your mistake. You will not be penalized or be accused of fraud. For example, if you have... ...

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EI claimant authentication call —

Due to a higher number of Employment Insurance application, Service Canada EI processing will conduct a claimant verification call after you have filed your online EI application. Normally, the telephone number will show “No Caller ID”, sometimes the phone will indicate an out of province number. The EI verification system is a nation wide system,... ...

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Is EI payment deposited weekly or bi-weekly?

How do I get paid? EI payment is issued every 2 weeks after you have completed your online EI report and the direct deposit comes within 2 business days. In the situation where you were asked to complete a manual report, you will only get your payment after the paper report is received and processed... ...

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Does termination moneys used to purchase RRSP consider as earning? —

Employees may choose to have termination earnings, such as severance pay, which are payable on separation, sent directly to a financial institution to purchase a regular RRSP, or a non-commutable and locked-in RRSP. Whether the claimant accepts a cheque and deposits it into a savings account; accepts a cheque and purchases a RRSP; or has... ...

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Protect yourself against EI scam

Know how to recognize a scam claiming to be from Service Canada or 1 800 O-Canada There are many sophisticated frauds and scams in Canada – with new ones invented daily. Many frauds and scams attempt to mimic real federal government services to gain access to your personal and financial information. You should be vigilant when any person... ...

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Requesting CRA for an EI ruling —

A Canada Pension Plan and employment insurance (CPP/EI) ruling is an official decision made by an authorized officer of the Canada Revenue Agency (CRA). The ruling confirms whether a worker is an employee or is self-employed and whether the worker’s employment is pensionable, insurable, or both. A ruling can also show the amount of pensionable... ...

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How to complete my EI report and clear a pending report —

In this page Your obligation to complete EI bi-weekly report EI report step by step instruction Pending repot Your obligation to complete EI bi-weekly report 4 digits EI Access Code letter Once you have completed your Employment Insurance benefits online application. You will receive a 4 digits EI Access Code, by mail, within 1-2 weeks... ...

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Can I run for political position while on EI? —

Claimants are not normally considered to be available for work when running for an election in the near future, and while spending most of their time on the election campaign, especially in cases where they temporarily left their employment for this purpose. Employment Insurance benefits were not designed to provide compensation for the loss of... ...

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Temporary waive on earning due to separation —

Employment Insurance office has temporarily waive earning allocation received between September 26th, 2021 to September 24th, 2021 on the following income received upon separation: Accumulated sick leave credits Bonus Damages for wrongful dismissal Retirement payments Severance pay Statutory holiday pay Vacation pay Wages in lieu of notice Prior to this temporary measure, any income received... ...

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Record of Employment reason for issuing ROE

  ROE – Separation Code (block 16)   Code Description – A00 Shortage of work / End of Contract or Season – A01 Employer bankruptcy or receivership NEW B00 Strike or lockout – D00 Illness or injury – E00 Quit – E02 Quit / Follow spouse NEW E03 Quit / Return to school NEW E04... ...

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EI Premiums for 2021 Update!
(New increase applies to claim established effective Jan 1, 2021 only)

Maximum annual insurable earnings: $56,300 as of Jan 1, 2021

Maximum EI weekly benefits: $595 per week as of Jan 1, 2021


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!


“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.