Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on Canadian Employment Insurance program. To unemployed people to better understand their rights on EI and provide helpful resource for them to succeed during their career transition.

UnemploymentCanada.ca is not affiliated with Service Canada, therefore we do not have access to your personal claim information.

New! EI topics

Common reasons why you have not received your EI payments and processing delay

Here are some of the most common reasons why people do not receive their EI payment. You have reached the end of your claim entitlement weeks, that means you have received all the benefit weeks you were entitled to. You may verify this information by login into your My Service Canada Account. If your still... ...

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Studying / Going to school while on EI

It is not a problem receiving EI benefits while studying as long as you have demonstrated the following: You must show that you are unemployed, able and willing to work and actively looking for suitable work. You must show, without a doubt, that taking a course is not an obstacle to your active job search... ...

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How to easily speak to EI call centre agent

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 A way to quickly reach to a call centre agent is through the following steps: Once you called in and listened to the system message, press 1 for English or 2 for French. You will hear a general EI message (female voice). Wait until the... ...

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EI claim processing wait time (latest 2022 update)

Latest EI claim processing timeframe *NEW Follow-up the status of your EI claim (a.k.a Callback) A callback request is sent by call centre agent when EI claimant tries to follow-up the status of their delayed EI claim. You must allow up to 5 business days after the date your request was initiated, for someone from processing office to... ...

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Record of Employment reason for issuing ROE

* * * New updates * * *  Block 16 should indicate the reason for the employee’s leave or separation from employment, or the reason why the ROE is being issued. Don’t add comments unless absolutely necessary. When the employee is no longer working because the business has decreased operations or closed due to COVID-19,... ...

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2021 EI T4E from Service Canada —

All 2021 T4E will be issued as of February 1st, 2022 Every beginning of the year, Service Canada will issue your previous calendar year’s T4E for your EI benefits paid up to December 31st (Cut-off date).  This slip must be filed with your income tax return for that tax year. The T4E indicates the gross... ...

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What if my employer refuse to issue my ROE?

An employer may refuses to issue your Record of Employment (ROE) when you were separated from work due to conflict reason. This is illigal. According to CRA, every employer has the obligation to issue the ROE to their employee within 5 days after the employee’s work separation. If employer failed to issue the ROE, he/she... ...

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How to complete my EI report and clear a pending report —

In this page Your obligation to complete EI bi-weekly report EI report step by step instruction Pending repot Your obligation to complete EI bi-weekly report 4 digits EI Access Code letter Once you have completed your Employment Insurance benefits online application. You will receive a 4 digits EI Access Code, by mail, within 1-2 weeks... ...

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Maximum weekly EI benefit 2022

The basic rate for calculating Employment Insurance (EI) benefits is 55% of their average insurable weekly earnings, up to a maximum amount. As of January 1, 2022, the maximum yearly insurable earnings amount is $60,300. You can receive a maximum amount of $638 per week. You can receive your EI benefits from 14 weeks up... ...

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Employment Insurance Online Reporting

Employment Insurance Internet Reporting Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). In the situation where you were asked to complete a manual report, you will only... ...

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How to renew / re-activate my EI claim —

Renewing an EI claim The claim renewal process is the same procedure as when you apply your first EI application online. There is no option for you to choose if you want to re-activate your EI claim. You will have to complete the exact same online questionnaire, the only difference this time is that you... ...

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Financial dire need situation —

Dire Need situation EI claimants may only request for dire need after the promised 28 days processing timeframe had elapsed. You may call EI call centre or visit your local Service Canada centre to discuss your financial situation. The agent will have to evaluate your situation to find out if they can escalate your file... ...

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EI Family Caregiver Benefit – Overview

Employment Insurance (EI) caregiving benefits provide financial assistance while you’re away from work to care for or support a critically ill or injured person or someone needing end-of-life care. You could receive 55% of your earnings, up to a maximum of $638 a week. As a caregiver, you don’t have to be related to or... ...

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EI Family Caregiver Benefit – Apply

Apply as soon as possible after you stop working. If you apply more than 4 weeks after your last day of work, you may lose benefits or have your benefit amount reduced. Service Canada EI office collects the personal information you put in an Employment Insurance (EI) benefit application to decide if you qualify for EI... ...

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Does RRSP consider earning for EI?

Pension income resulting from any employment constitutes earnings for benefit purposes. These include: Employer pension plans, including employment as a member of the Armed Forces or any police force. This also applies to pensions from employment in another country, whether or not the employment was insurable. The Canada Pension Plan The Quebec Pension Plan Pensions income resulting indirectly from... ...

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EI Premiums for 2022
(New increase applies to claim established effective Jan 1, 2022 only)

Maximum annual insurable earnings: $60,300 as of Jan 1, 2022

Maximum EI weekly benefits: $638 per week as of Jan 1, 2022


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!


“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.