Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on the Canadian Employment Insurance program. For unemployed people to better understand their rights on EI and provide helpful resources for them to succeed during their career transition.

Please be advised that this site is not a government website.
It is created to provide general pension information only.

EI topics

Release of digital Canadian citizenship certificate

The Government of Canada will start implementing the digital version of the Canadian Citizenship Certificate starting June 27, 2022. The e-certificate is a valid proof of Canadian citizenship. If you have participated in the pilot project and have received an e-certificate, you can  download, save and print the e-certificate  use it to access services and benefits the... ...

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2022 Canada Day holiday EI payment delay

Due to Canada Day holiday on Friday, July 1st, 2022, all EI claimants (regular or special) may experience a delay of one or two business days in receiving their Employment Insurance direct deposit. Service Canada Employment Insurance office will be closed on Friday July 1st. Please ensure to plan yourself accordingly.   ...

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How to appeal my EI decision?

EI Reconsideration Process If you disagree with EI processing’s decision on your claim, you may file a reconsideration request. Below are the most common reason for filing a reconsideration. EI benefits have been refused EI benefits received are to be repaid a warning letter has been given and/or a penalty has been imposed Employers and/or... ...

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How to upload a documents for EI claim?

Uploading through MSCA You may upload supporting document(s) for your EI application through My Service Canada Account (MSCA). But first, you have to make sure you have an active MSCA account. If it is your first time registering the online account, you must make sure you have access to Verified.Me with participating financial institutions or... ...

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How to renew / re-activate my EI claim —

Renewing an EI claim The claim renewal process is the same procedure as when you apply your first EI application online. There is no option for you to choose if you want to re-activate your EI claim. You will have to complete the exact same online questionnaire, the only difference this time is that you... ...

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Is EI payment deposited weekly or bi-weekly?

How does EI payment schedule works? Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). EI does not pay your 2 weeks in advance. Your bi-weekly EI benefits... ...

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Ukraine immigration measures – Financial assistance to newcomers

Ukraine immigration measures: Financial assistance The federal government is offering financial assistance to help newly arrived Ukrainian families who are in Canada under the Canada-Ukraine authorization for emergency travel (CUAET). The assistance is a one-time, non-taxable benefit. It’s to take care of your basic needs while you get settled in Canada. Apply online   Who... ...

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Studying / Going to school while on EI

It is not a problem receiving EI benefits while studying as long as you have demonstrated the following: You must show that you are unemployed, able and willing to work and actively looking for suitable work. You must show, without a doubt, that taking a course is not an obstacle to your active job search... ...

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Employment Insurance Online Reporting

Employment Insurance Internet Reporting Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). In the situation where you were asked to complete a manual report, you will only... ...

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How to file an EI complaint?

To file a complaint regarding your own EI file If you have not received your response (call back) within the promised timeframe, filing a complaint will not result in much difference. The better option is to notify the call centre agent about your dire financial situation in order to put your file on higher priority. ... ...

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How to easily speak to EI call centre agent

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 A way to quickly reach to a call centre agent is through the following steps: Once you called in and listened to the system message, press 1 for English or 2 for French. You will hear a general EI message (female voice). Wait until the... ...

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How to request a replacement copy of ROE from Service Canada?

Hand written ROE (carbon paper version) If you are an employee who has submitted a copy of hand written ROE (serial number E123456789) to Service Canada, you may request a replacement copy either by: By contacting Service Canada’s ROE office by submitting the following information: Your name, address, and telephone number Your SIN Year(s) requested... ...

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Paid sick leave for resident of British Columbia

Since January 2022, residents of British Columbia are entitled to an additional 5 paid sick days, paid by their employer, in addition to the 3 unpaid sick days provided by the Employment Standards Act. Eligibility The paid sick leave entitlement applies to all employees covered by the Employment Standards Act (ESA), including part-time, temporary or casual... ...

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2022 Victoria Day holiday EI payment delay

* * * IMPORTANT NOTICE * * * Due to Monday Victoria Day holiday on May 23rd, 2022, all EI claimants (regular or special benefits) will experience a direct deposit payment delay of one or two business days. Therefore, you will only receive your EI payment on Tuesday or Wednesday. Please ensure to plan yourself... ...

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Better Jobs Ontario (formerly know as Second Career)

Effective April 29, 2022, we expanded the program to better help people who may face challenges finding stable jobs such as gig workers, youth and people on social assistance. If you have been unemployed for six months or longer, and are part of a low-income household, you may benefit from these changes. To better reflect... ...

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EI Premiums for 2022
(New increase applies to claim established effective Jan 1, 2022 only)

Maximum annual insurable earnings: $60,300 as of Jan 1, 2022

Maximum EI weekly benefits: $638 per week as of Jan 1, 2022


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!


“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.