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Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on Canadian Employment Insurance program. To unemployed people to better understand their rights on EI and provide helpful resource for them to succeed during their career transition.

UnemploymentCanada.ca is not affiliated with Service Canada, therefore we do not have access to your personal claim information.

New! EI topics

How to pay back EI overpayment —

Overpayments and repayments For various reasons, you may need to make a repayment of a debt owed to the Government of Canada. The Canada Revenue Agency (CRA) is responsible for the collection of debts for the following programs: Defaulted Canada Student Loans (CSL) Employment Insurance (EI) overpayments and penalties Training Allowances Payment System (TAPS) Canada... ...

EI overpayment —

What you should know In order to protect the Employment Insurance Fund, we are responsible for ensuring that EI benefits are only paid to eligible individuals. This responsibility is shared by all workers, employers and the Government of Canada. EI applications for which benefits have been paid or have become payable are reviewed regularly. These... ...

How to easily speak to EI call centre agent —

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 *** After any holidays the call volume will be extremely high and callers may experience very long wait time (over 45min) and sometimes the call may be disconnected. Best time to call EI call centre are Monday to Friday from 8:30am to 9:30am, Wednesday and... ...

Studying / Going to school while on EI —

New* – You may attend any type of training between September 27, 2020 and September 25th, 2021 without any interruption on your weekly benefits. It is not a problem collecting EI benefits while studying as long as you have demonstrated the following: You must show that you are unemployed, able and willing to work and... ...

EI claim processing wait time (latest 2021 update) —

Why is my claim delayed? Please visit our post Common Reason of a processing delay to find out what are the common reason your claim processing time is delayed.   This page shows the latest EI claim processing timeframe Follow-up the status of your claim (a.k.a Callback) A callback request is sent by call centre... ...

Can I take vacation while on EI?

Can I travel within or outside Canada while on EI? Yes you can! Unlike many rumors out there that says you are not allowed to go on vacation, you are permitted to do so as long as you declare in your EI report that you are “away” or “not available to look for work”. By... ...

How to stop/cancel my EI claim? —

  If you have found a new permanent job and would like to stop your current EI claim, unfortunately you may not be able to stop the claim through your My Service Canada Account (MSCA). Here are 2 ways to end the claim early. You may declare that you have found a full-time work at... ...

Converting EI sickness benefits to regular benefits

Converting from sickness to regular EI Once you are recovered from your illness and ready to start looking for work, you can request to convert your claim back to regular EI by calling EI call centre or re-apply online. This time, you have to submit another doctor’s note to confirm that you have been recovered... ...

Free bonus hours to qualify to EI —

One time insurable hours credit (bonus hours) As of September 27, 2020, EI claimants who are transitioning from CERB to EI will be provided with extra insurable hours credits. This change will stay in effect until September 25, 2021. 300 hours for Regular EI 480 hours for Special EI (Sickness, maternity, parental benefits and more…)... ...

EI waiting period waived —

The Employment Insurance waiting period is a period of time that must be served before a claimant can begin to receive EI benefits.  It has been set at two weeks since 1971. Shortening the waiting period is expected to ease the financial strain for EI claimants at the front-end of a claim. The reduction of... ...

Free virtual tax clinics —

Community organizations are hosting free virtual tax clinics. Volunteers may be able to do taxes for free, by videoconference or phone, through the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program in Quebec. These virtual clinics will be held on an interim basis to help complete tax returns while... ...

How to order 2020 CRA income tax package? —

We were advised that Service Canada centres no longer carry income tack package (T1 General form and instruction book) for CRA. For more information on 2020 income tax return, you may visit CRA’s website at: canada.ca/taxes-general-package. You may order your 2020 income tax paper package through the following way: If you have filed your 2019... ...

How to renew / re-activate my EI claim —

Renewing an EI claim The claim renewal process is the same procedure as when you apply your first EI application online. There is no option for you to choose if you want to re-activate your EI claim. You will have to complete the exact same online questionnaire, the only difference this time is you have... ...

How to complete my EI report and clear a pending report —

Your obligation to complete EI bi-weekly report * * * IMPORTANT NOTICE * * * If you are receiving CERB payment through Employment Insurance application (applied after March 15th, 2020), you are required to continue to complete your bi-weekly report to receive your CERB until the end of the program. You will not need to... ...

2020 EI/CERB T4E from Service Canada —

All 2020 T4E will be issued as of February 1st, 2021.  Every beginning of the year, Service Canada will issue your previous calendar year’s T4E for your EI benefits paid up to December 31st (Cut-off date).  This slip must be filed with your income tax return for that tax year. The T4E indicates the gross... ...

 

EI Premiums for 2021 Update!
(New increase applies to claim established effective Jan 1, 2021 only)

Maximum annual insurable earnings: $56,300 as of Jan 1, 2021

Maximum EI weekly benefits: $595 per week as of Jan 1, 2021

 

 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!

 

“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.