Welcome to UnemploymentCanada.ca

This blogsite is created by a team of knowledgeable Employment Insurance program experts. Our goal is to provide general information on the Canadian Employment Insurance program. For unemployed people to better understand their rights on EI and provide helpful resources for them to succeed during their career transition.

Please be advised that this site is not a government website.
It is created to provide general pension information only.

EI topics

What if my employer refuse to issue my ROE?

An employer may refuse to issue your Record of Employment (ROE) when you were separated from work due to conflict reasons. This is illegal. According to CRA, every employer has the obligation to issue the ROE to their employee within 5 days after the employee’s work separation. If an employer failed to issue the ROE,... ...

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How to easily speak to EI call centre agent

Call Instructions Service Canada EI call centre phone number: 1-800-206-7218 A way to quickly reach to a call centre agent is through the following steps: Once you called in and listened to the system message, press 1 for English or 2 for French. You will hear a general EI message (female voice). Wait until the... ...

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Is EI payment deposited weekly or bi-weekly?

How does EI payment schedule works? Your EI payment is issued every 2 weeks after you have completed your online EI report. You will be paid either through direct deposit (within 2 business days) or by mailed cheque (up to 2 weeks). EI does not pay your 2 weeks in advance. Your bi-weekly EI benefits... ...

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What is EI Digest?

  The Digest of Entitlement Principles, commonly known as EI Digest, contains the principles applied by Human Resources and Social Development Canada when making decisions on claims for benefit under the Employment Insurance legislation. It is intended as a reference tool for all users, including those without a legal background or knowledge of employment insurance.... ...

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Can I take vacation while on EI?

Can I travel within or outside Canada while on EI? Yes you can! Unlike many rumors out there that says you are not allowed to go on vacation, you are permitted to do so as long as you declare in your EI report that you are “away” or “not available to look for work”. By... ...

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2022 Remembrance Day holiday Employment Insurance payment delay

The Federal Government offices (call centre and in-person) will be closed to the general public on the Remembrance Day holiday, Friday, November 11th, 2022.  All EI claimants (regular or special) will experience an EI benefits payment direct deposit delay of one or two business days. Please ensure to plan yourself accordingly. Contacting Service Canada by... ...

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Common reasons why you have not received your EI payments and processing delay

Here are some of the most common reasons why people do not receive their EI payments. You have reached the end of your claim entitlement weeks, which means you have received all the benefits weeks you were entitled to. You may verify this information by login into your My Service Canada Account. If you still... ...

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How to renew / re-activate my EI claim —

Renewing an EI claim The claim renewal process is the same procedure as when you apply your first EI application online. There is no option for you to choose if you want to re-activate your EI claim. You will have to complete the exact same online questionnaire, the only difference this time is that you... ...

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Medical Certificate

When you are on EI Sickness benefits, you may be asked to submit your doctor’s note to Service Canada. Please do keep in mind that you need to retain your medical certificate for at least 6 years in case of an audit. Generally speaking, EI processing office will request EI claimant to submit a medical... ...

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Working part-time while on EI or Maternity —

Earning while on EI rule Yes, you are allowed to work while on EI. To calculate the deduction against your weekly benefits, the EI office will ask in your report to declare your total hours and gross amount earned for the specific EI week. There is no such thing as maximum allowable hours you can... ...

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2022 Thanksgiving holiday Employment Insurance office closure and payment delay

Due to the national Canadian Thanksgiving holiday on Monday, October 10th, 2022, all EI claimants (regular or special benefits) may experience a delay of one or two business days in receiving their Employment Insurance cheques or direct deposit. Service Canada call centre (EI or Pension) and local Service Canada centres and passport offices will be... ...

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EI office closure and payment delay on National Day for Truth and Reconciliation Holiday

The Government of Canada is committed to reconciliation and ensuring that the tragic history and ongoing legacy of residential schools are never forgotten. The federal government recently passed legislation in 2021 to make September 30th a federal statutory holiday called the National Day for Truth and Reconciliation.  Due to the newly observed federal government holiday,... ...

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Service Canada Appointment Service

Service Canada email request If you are unable to reach EI call centre, there is an alternative way. Service Canada started an eform service. You can send them a message through their online E-form portal. Service Canada centre agents will call you back to help you follow up on the status of your EI claim.... ...

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List of important EI forms

While receiving your EI, there will be situations where you need to convert your claim, fill in a questionnaire because you have decided to go to school or launch your own self-employment work. Regardless the situation, where there is a change or an addition to your current “available and looking for work” status, you will... ...

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National Holiday – Queen Elizabeth funeral EI payment delay

The Government of Canada has made the decision to declare Monday, September 19th, 2022, as a national holiday for the Queen’s funeral. All EI claimants (regular or special) may experience a delay of one or two business days in receiving their Employment Insurance direct deposit. Payment will be issued on Tuesday, September 20th and it... ...

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EI Premiums for 2022
(New increase applies to claim established effective Jan 1, 2022 only)

Maximum annual insurable earnings: $60,300 as of Jan 1, 2022

Maximum EI weekly benefits: $638 per week as of Jan 1, 2022


 Record of Employment

The Record of Employment (ROE) is the single most important document in Employment Insurance. Employment and Social Development Canada (ESDC) uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of the claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

To learn more about your ROEclick here

Question? We can help!


“At the moment, our call volume is high…” You might be very familiar with this message when you call Service Canada’s Employment Insurance telephone service line. This is why we have provided the email inquiry service to help answer general EI inquiries. We will respond to you within 24 hours for your EI question. 

UnemploymentCanada.ca is not affiliated with Service Canada.
We do not have access to EI claim and payment information.

Please DO NOT disclose your Social Insurance Number.
Our blogsite provides general information on EI only.