This page shows the latest E.I. claim processing timeframe.

If it’s first-time initial application:

You must wait for up to 28 calendar days from the date of application for a decision (assuming your ROE was submitted within the first week of your online application)

Renewal application:

You must wait for up to 28 calendar days from the date of application for a decision (assuming your additional ROE was submitted within the first week of your online application)

Waiting for a decision to be made:

You must wait for up to 21 calendar days from the date of your request was made for a decision.

Follow-up your claim (a.k.a Callback)

A callback request is sent by call centre agent when E.I. claimant tries to follow-up the status of their delayed E.I. claim. You must allow up to 5 business days after the date your request was initiated, for someone from processing office to contact you back for an update. If it’s your second time following up after the 5 days timeframe, the wait time will shorten to 2 business days and down to 1 business day at the third try.

If you are suffering financial hardship and has your claim processed under Dire need, your call back timeframe is 1 business day after the date your request was initiated.

General Inquiry

Please allow up to 2 business days + mailing time, to receive your answer.

Ministerial enquiries

If your request was sent through ministerial enquiries, you will receive your answer in approximately 1 business day.




 

You may find other interesting topics such as:

How much E.I. will I receive?

How to re-activate my E.I. claim?