My Service Canada Account
Once you have applied for your EI benefits and have received your Access Code letter by mail, you can register your EI online account called My Service Canada Account (MSCA). There are 2 ways to register. Either through your online banking profile (aka Sign-In Partners) or username registration (GC Key). The registration system will ask you to create several security questions. It takes about 10-20 min to complete your registration. MSCA allows your to:
1) Print your electronic ROE and T4E
2) Change/modify direct deposit banking information
3) Update your home address and telephone number
4) View your current and past EI claim information
5) Complete E-form (e. g. going outside of Canada, etc)
6) View your CPP contribution information (Statement of Contribution)
7) Complete EI questionnaires
8) Access Canada Revenu Agency account to view your tax information (T4, Notice of Assessment, contribution room info, etc).
9) Claim update alert
10) Appoint a representative to speak on your behalf for your CPP/OAS file
CRA Account – Step by step registration instruction
Log into CRA account through Canada.ca – https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html (You may copy/paste the link in a new browser to access CRA Account sign-in page)
You have 3 options to register your CRA account.
Option 1 – Sign-In partner
You may use this option to register your CRA account if you have your online banking information. This option does not share your banking information with CRA. It only uses your online banking credential (SecureKey Concierge) to access your CRA account. This option provides a faster sign-in option.
Option 2 – Using CRA user ID and password
You will first need to enter your Social Insurance Number (no space)
At the second page, you will have to enter your home address postal code, your date of birth (dd/mm/yyyy) and most importantly your tax information from the previous income tax year (line 135)
Option 3 – BC Services Card
You will need a BC Services Card Account to login. You may also need to download their APP to finalize the process. Please follow the prompted steps.
Once you have passed the initial validation page, you will be prompted to the account creation page. You must create a unique username. We would suggest you use the same username as what you use for your email address. For example, if your email name is email@example.com, you may create your username as “johndoe89”. This will help you remember your username for future access. You will then need to create a unique password that meets the security checklist. An example of the password could be “Canada2020”.
Create your security questions. Once you have created answers to your security questions, please ensure to take a picture or print the answer for future reference in case if you have lost your account password.
Once you have successfully created your CRA Account username and password, you will be prompted to a limited access page. You will have to input your CRA security code to access the full service of your CRA Account. You will receive your CRA security code by mail within 5 to 10 business days. Once you have received your CRA security code, you will have to login into your CRA account and input the security code for final validation.
If you have not received your CRA security code, you have to call CRA at 1-800-959-8281 to re-issue your code again. Once you have successfully input your CRA security code, you will have full access to your account and be able to apply for the Canada Emergency Response Benefit.